Who's fighting?

Identify obstacles to gel and work together to overcome them.

Listen out for any signs of conflict or frustration between your team this week. Unresolved conflict will hold your team back from fully gelling. You can’t resolve it by yourself though: you need your team’s help.

• Listen to people’s frustrations. Are they being reasonable? Offer your perspective as a third party.
• Encourage people to talk to each other and to be honest about their challenges and frustrations. Offer to mediate, but avoid being a go-between.
• Give them a common enemy: ask them to work together to deliver a goal, and give them a deadline. Look for tasks where their skills will complement each other, so they can each learn what the other is good at and get used to relying on each other for help.

A shared goal (or a common enemy) is a useful way to connect anyone on your team who aren’t used to working together, even if they’re not in conflict. Don’t overthink it: a good place to start is organising a fun event for the whole team.

When to take this action

This action is from 'Gel' and should be used when your team doesn't feel like a unit, when people are fighting